Privacy Policy
BitFrog Privacy Policy
This Privacy Policy explains how BitFrog collects, uses, stores, and shares your personal information when you use BitFrog websites and applications that reference this Privacy Policy.“BitFrog” refers to the ecosystem composed of the BitFrog websites (including but not limited to www.bitfrog.io, www.bitfrog.pro), mobile applications, desktop clients, mini-programs, and any other applications that provide the “BitFrog Services”. It also includes independently operated platforms, websites, and clients within this ecosystem.“BitFrog Operator(s)” refers to all parties responsible for operating BitFrog, including but not limited to legal entities, unincorporated organizations, and teams that provide BitFrog Services and are responsible for those services. References to “BitFrog” in this Policy include the BitFrog Operators.This Privacy Policy applies to all platforms, websites, and business units of BitFrog and the BitFrog Operators. By using the BitFrog Services, you agree to the collection, storage, processing, and transfer of your personal information as described in this Privacy Policy.
We collect personal information in order to provide BitFrog Services to you and to continuously improve our products, services, and security. We collect information in the following ways:
1.1 Information You Provide to Us
When you register an account, complete identity verification, contact customer support, or use other BitFrog Services, you may provide information to us, including but not limited to:
Email address
Full name
Gender
Date of birth
Residential / mailing address
Nationality and country / region code
Identity document information (e.g., ID card, passport, etc.)
Other information necessary to verify your identity or to comply with regulatory requirements
If you choose not to provide certain information that is marked as necessary, we may be unable to open your account or provide certain BitFrog Services (for example, KYC, withdrawals, and other regulated features).
1.2 Information We Collect Automatically
When you access or use the BitFrog Services, we automatically collect and store certain information about your device and your interactions with the services, including but not limited to:
Device and network information:
Internet Protocol (IP) address
Device identifiers and device model
Browser type and version, operating system, language and time-zone settings
Account and usage information:
Login time, login IP, approximate login location
Login email, account ID, permission information
Operation logs for your use of BitFrog Services (e.g., clicks, visited pages, function usage frequency)
Transaction-related information (e.g., trade time, trading pairs, execution price, quantity, fees)
Cookies and similar identifiers:
Information used to maintain your login status and identify your browser or device
Information used to remember preferences (such as language, currency)
Information used to analyze how you use the services and improve them
1.3 Information from Third Parties
Where permitted by law, we may obtain information about you from third parties, such as:
Risk and compliance data from AML / CTF and sanctions screening providers
Credit history or other risk-related information from credit bureaus or similar agencies
Other information needed to fulfill legal obligations or risk control requirements
We mainly use such information for risk assessment, fraud prevention and detection, and to meet compliance obligations.
BitFrog does not permit any individual under the age of 18 to use the BitFrog Services. If we discover or have reasonable grounds to believe that a user is under 18, we may restrict or terminate that user’s account and, where required or permitted by law, delete or anonymize that user’s personal information.
We process your personal information for the following purposes:
To Provide Trading and Related Services
Accepting and processing your orders
Handling deposits, withdrawals, and payments
Displaying and recording your transaction history and asset status
Providing market data, alerts, strategies, live trading, copy trading, and other features
To Provide, Maintain, and Improve the BitFrog Services
Operating and maintaining platform functions and services
Analyzing performance, fixing errors, and improving service reliability
Enhancing user experience and interface design
Optimizing system security and stability
Personalization and Recommendations
Recommending features, products, or activities that may interest you
Customizing the content you see based on your preferences (e.g., commonly used trading pairs, language, alert preferences)
Compliance with Legal and Regulatory Obligations
Conducting identity verification (KYC), anti-money laundering (AML), and counter-terrorism financing (CTF) checks
Complying with tax, regulatory, reporting, and record-keeping requirements
Responding to lawful requests from regulatory authorities and courts
Communication with You
Sending you important notices related to the BitFrog Services (e.g., changes to services, system maintenance)
Responding to your inquiries, complaints, and support tickets
With your consent where required, sending you promotional or marketing communications
Fraud Prevention and Risk Management
Detecting and preventing fraud, abuse, and other illegal activities
Conducting risk analysis on your login and transaction activities
Assessing and managing credit and counterparty risk
Other Purposes Based on Your Consent In certain situations, we may process your personal information for specific purposes based on your explicit consent. You have the right to withdraw your consent at any time. After you withdraw consent, we will stop processing your personal information for that specific purpose, unless otherwise required by law or regulation.
We use cookies and similar technologies for the following purposes:
To recognize your identity and maintain your login session
To remember your settings and preferences (such as language, currency, display options)
To provide security protection (e.g., risk control checks, abnormal behavior detection)
To analyze and understand how users use the services and improve our products
To display content or marketing information that may be more relevant to you, where permitted by law
You can manage or disable cookies through your browser or device settings. However, if you block or disable essential (functional) cookies, some BitFrog features may not work properly or your experience may be degraded.
User information is an important part of BitFrog’s business. We do not sell your personal information to third parties. We only share your personal information under the following circumstances:
5.1 Within Our Group and Affiliates
To facilitate unified management and integrated services, we may share necessary personal information within BitFrog Operators and their affiliates. These entities are bound by this Privacy Policy or must implement protection measures at least as strict as those described here.
5.2 Third-Party Service Providers
We may engage third parties to provide services on our behalf, such as:
Data analytics and statistics
Marketing and promotional assistance
Payment processing and settlement
Risk control and anti-fraud services
Cloud storage, SMS / email / voice delivery, and other infrastructure services
These service providers may access personal information only to the extent necessary to perform their duties. They are not permitted to use the information for their own or any unrelated purposes and must handle your information in accordance with our instructions and applicable data protection laws.
5.3 Business Transfers
As our business develops, we may engage in mergers, acquisitions, corporate restructuring, or similar transactions. In such transactions, user information may be transferred as part of the business assets but will remain subject to this Privacy Policy (unless you explicitly agree otherwise). If a change in control occurs, we will notify you by posting a notice on our website or through other reasonable means.
5.4 Legal Compliance and Protection of BitFrog and Others
We may disclose your account information and other personal information where we believe it is appropriate and necessary to:
Comply with applicable laws, regulations, or regulatory requirements;
Enforce our Terms of Use and other agreements;
Protect the rights, property, or safety of BitFrog, our users, or others;
Prevent fraud, manage risk, or investigate or prevent illegal activities.
This may include exchanging information with other companies and organizations for fraud prevention and credit risk reduction.
We design our systems with your privacy and security in mind and take multiple measures to protect your personal information:
Using encryption technologies (such as HTTPS for transmission and encryption for sensitive data at rest)
Implementing access controls, permission management, and audit mechanisms so that only personnel with a legitimate “need-to-know” can access relevant information
Deploying firewalls, intrusion detection systems, and security monitoring tools
Establishing internal security policies and providing training to reduce the risk of human error or misuse
Before disclosing or displaying certain sensitive information, we may apply masking or anonymization and may reasonably verify your identity.You are responsible for maintaining the confidentiality of your BitFrog account and password and for restricting access to your devices. We strongly recommend that you:
Use a unique, strong password for your BitFrog account that is different from other online accounts;
Log out of your account after using a shared or public device.
Where permitted by law, we may share certain personal information with compliant marketing partners (often in a de-identified or aggregated form) for purposes such as:
Audience targeting and modeling
Advertising placement and performance measurement
Evaluation of marketing campaign effectiveness
We will not use your sensitive personal information for advertising in ways that are incompatible with the original purpose of collection. Where the law requires, we will obtain your prior consent for certain forms of targeted marketing or provide clear ways for you to opt out.
Subject to applicable laws, you may have the following rights regarding your personal information:
Right of access: You may request confirmation of whether we process your personal information and obtain a copy of such personal information (subject to legal restrictions).
Right to rectification: You may request that we correct or complete inaccurate or incomplete personal information.
Right to erasure: In certain circumstances provided by law, you may request that we delete your personal information.
Right to restriction of processing: In specific situations, you may request that we temporarily restrict the processing of your personal information.
Right to data portability (where applicable): You may request that we transfer certain personal information to another controller, where technically feasible.
Right to withdraw consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
If you wish to exercise any of these rights, or if you have any questions, concerns, or objections regarding how we collect and process personal information, you may contact us via:
General privacy contact email:
[email protected]Or via the in-app “Contact Support” / customer service ticket system
We will handle your request within a reasonable time and respond in accordance with applicable laws and regulations.
We retain your personal information for the shortest period necessary to fulfill the purposes described in this Privacy Policy, including:
Providing BitFrog Services to you;
Complying with legal, tax, accounting, anti-money laundering, and other regulatory requirements;
Handling potential complaints, disputes, or investigations;
Other legitimate purposes for which retention is necessary or permitted by law.
After the retention period expires, we will delete or anonymize your personal information, unless otherwise required by applicable law.
If you have any questions, comments, complaints, or suggestions regarding this Privacy Policy or our data protection practices, you can contact us at:
Data protection contact email:
[email protected]
We will process your request in accordance with applicable data protection laws and regulations.
Your use of the BitFrog Services is subject to this Privacy Policy and our Terms of Use. If you have any privacy-related concerns about BitFrog, please contact us with a detailed description, and we will do our best to resolve the issue. You also have the right to contact or lodge a complaint with the data protection authority in your jurisdiction.Because our business and applicable laws may change over time, we may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated version on our websites or within the applications.If you do not agree with the updated content, you should immediately stop using the BitFrog Services. Your continued use of BitFrog after the updated Privacy Policy is published will be deemed an acknowledgment and acceptance of the updated terms.Unless otherwise stated, the then-current version of this Privacy Policy applies to all information we have about you and your account.
To provide statistical analysis and performance monitoring, we may integrate third-party SDKs. Currently, the primary SDK used is:
SDK Name: Umeng (友盟)
SDK Service Type: Statistical analysis, performance monitoring
Types of Personal Information Collected:
Device information, such as IMEI, MAC address, Android ID, IDFA, OpenUDID, GUID, SIM card IMSI / ICCID, and location information
Privacy Policy Link: https://www.umeng.com/page/policy
The third-party SDK will process related data in accordance with its own privacy policy and must comply with applicable data protection laws. We will use commercially reasonable efforts to assess and manage the data collection behavior of such third-party SDKs.
This Privacy Policy is issued by BITFROG LIMITED, a company incorporated in Seychelles, with its registered address at: 306 Victoria House, Victoria, Mahé, Seychelles.
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