User Agreement
BitFrog Platform User Agreement
This BitFrog Platform User Agreement (hereinafter, this “Agreement”) is entered into by and between the operator of the BitFrog platform (“BitFrog”, “the Platform”, “we”, “us”) and the user of BitFrog services (“User”, “you”). This Agreement sets out the rights and obligations of both parties in connection with your use of the BitFrog platform and related services.Before registering, logging in, or using any products or services provided by BitFrog, you must carefully read and fully understand all the terms of this Agreement, especially those relating to risk disclosure, limitation of liability, and governing law/jurisdiction. By any of the following actions:
Clicking “Agree”, “Register”, “Next” or similar buttons; or
Completing the account registration process; or
Using or continuing to use any feature or service of BitFrog,
you are deemed to have read, understood, and agreed to be bound by all terms of this Agreement and any subsequent amendments. If you do not agree with any part of this Agreement, you must immediately cease accessing or using the BitFrog platform and services.
1.1 Nature of the Platform
BitFrog is a third-party data and trading-assistance platform built around digital assets. Its main functions include but are not limited to: (1) Aggregated market data and information display across multiple exchanges; (2) Live trading assistance (including API placing orders, strategy-based orders) integrated with third-party exchanges such as OKX, Binance, Bybit and certain on-chain protocols; (3) Live copy-trading, strategy signal subscriptions, KOL signal aggregation and distribution; (4) Alerts, risk-control, trigger-based orders, and other automation tools; (5) Value-added services such as membership, rebates, margin funding, and funding products; (6) Any other features or modules that BitFrog may launch from time to time.
You understand and acknowledge that: (1) BitFrog is not a fiat–crypto exchange, not a trading venue, does not provide order matching or clearing, and is not a counterparty to any of your trades; (2) When you conduct digital asset related transactions via BitFrog, the actual trading occurs in your own account on a third-party exchange or blockchain wallet that you have linked. Matching, clearing, margin rules, forced liquidation, and other mechanisms are determined by such third-party platforms or protocols; (3) Unless otherwise provided in a separate agreement (such as a “Margin Funding Service Agreement”, “Funding Service Agreement”, “Membership Agreement”, etc.), BitFrog generally does not directly custody your exchange assets, but instead issues instructions on your behalf through APIs or signed interfaces that you have authorized.
Any views, analyses, KOL signals, prices, data, articles, tweet summaries, notifications, statistics, or other information displayed on or distributed via the Platform in the name of BitFrog or third parties do not constitute investment advice or a guarantee of returns. Any actions you take based on such information (including but not limited to opening positions, closing positions, increasing or reducing exposure, copy-trading, subscribing to signals, etc.) are at your own risk, and you bear all resulting losses and consequences.
You must independently assess the authenticity, legality, effectiveness, and risks of any digital assets and information, and, where necessary, consult with professional legal, tax, or financial advisors. BitFrog shall not be liable for any direct or indirect losses (including, without limitation, loss of profits) arising from your reliance on information provided by the Platform.
1.2 Risk Disclosure
You understand and agree that the use of BitFrog services involves significant risks, including but not limited to:
Digital assets are highly volatile, speculative, and subject to policy and regulatory uncertainty. Their prices may fluctuate dramatically within a short period of time, and investment or trading may result in partial or total loss of principal;
The digital asset market is still immature and highly uncertain, with evolving regulations and policies that may adversely affect your holdings or trading activities;
Leverage, derivatives, perpetual contracts, options, and similar products carry even higher risk and are not suitable for most individuals;
Prices of digital assets may be driven or heavily influenced by third parties such as market makers, whales, issuers, or regulators, and may be unilaterally pushed up or down;
When you use BitFrog to conduct API-based automated trading, strategy-based trading, or copy-trading, events such as network congestion, API latency, exchange risk control, or abnormal market conditions may cause delayed execution, slippage, deviation from expected price, or order failure;
Even if BitFrog endeavors to comply with applicable laws and regulations in various jurisdictions, services in certain jurisdictions may not yet be clearly regulated, or may be subject to regulatory uncertainty;
In addition to the above, there are also system risks, technology risks, hacking risks, and other unforeseeable or uncontrollable events that may impact your use of the services.
Before using the services, you should carefully evaluate your own financial situation, risk tolerance, and service needs, and seek independent professional advice when necessary.
1.3 Restricted Jurisdictions
In order to comply with laws and regulations in different countries/regions and with the compliance requirements of our partners (such as exchanges), BitFrog may restrict or prohibit users in certain countries/regions from using some or all services, including but not limited to: (1) Regions where laws, regulations, sanctions, or other official requirements prohibit or restrict the provision of relevant services; (2) Countries/regions designated as subject to international sanctions or considered high risk; (3) Countries/regions explicitly prohibited by partner exchanges or on-chain protocols; (4) Any other regions that, in our risk assessment, are deemed unsuitable for the provision of services.
The specific list of restricted jurisdictions may be adjusted from time to time based on changes in laws, regulations, partner policies, and our internal compliance requirements. We reserve the right to decide at our discretion whether to publish formal announcements or notify affected users individually. You are responsible for keeping yourself informed of any changes by reviewing the latest notices or updates to this Agreement on the Platform. If you fall under any restricted jurisdiction, you must immediately cease using all BitFrog services.
This Agreement forms the fundamental legal document between you and BitFrog regarding your use of the Platform and related services. It works together with, including but not limited to: (1) This User Agreement; (2) The Privacy Policy; (3) The KYC/AML Policy; (4) Any specific agreements or rules governing margin funding, funding products, membership, rebates, copy-trading, strategy marketplace, and other specific modules; (5) Announcements, usage instructions, user guides, risk disclosures, FAQs, and other documents published on the Platform from time to time.
In the event of any inconsistency between this Agreement and any specific agreement or rule as described above, such specific agreement or rule shall prevail with respect to the relevant service.
By clicking “Agree”, registering, logging in, or using the services, you are deemed to have fully read and accepted all terms of this Agreement and subsequent amendments.
Unless otherwise defined in this Agreement, the following terms shall have the meanings set forth below:
Account: The account you create on the BitFrog platform, which you use to access the Platform and services.
Website / Site: Websites, mobile applications, and other interfaces through which BitFrog provides its services.
Digital Assets: Cryptocurrencies, tokens, or other crypto-based assets supported by the Platform that exist in cryptographic form and can be transmitted, stored, and traded on blockchains or exchanges.
Services: All online products and functions provided by us through the Platform, including but not limited to market data display, alerts, API-based order execution, live/copy-trading, strategy signals, rebates, margin funding, funding products, and other tools.
Transaction: Any digital asset transaction instruction that you submit through BitFrog and that is actually executed on a third-party platform (exchange or on-chain protocol).
Login Information: All sensitive information associated with your Account, including usernames, passwords, two-factor authentication information, SMS verification codes, API keys, and similar credentials.
Identity Information: Personal or corporate identity documents and data collected for KYC/AML and risk control purposes.
Intellectual Property: All trademarks, logos, designs, user interfaces, source code, documentation, data, content, and other legally protectable assets associated with the BitFrog Platform.
4.1 Account Creation and Eligibility
You represent and warrant that at the time of creating a BitFrog Account and using the services, you are a natural person with full civil capacity or a duly incorporated and validly existing legal entity or organization, with the legal authority to enter into and perform this Agreement under applicable law.
You must not create or use an Account for any of the following purposes: (1) Violating any applicable law, regulation, or regulatory requirement; (2) Evading sanctions, engaging in money laundering, terrorism financing, or other illegal activities; (3) Damaging, interfering with, or abusing the Platform or its services.
If we reasonably believe that you are not eligible to use the services, or that your purpose is associated with significant compliance risk, we reserve the right to refuse the opening of an Account, or to suspend or close an existing Account, and to report to relevant regulatory or judicial authorities where necessary.
During registration, you will be required to provide, including but not limited to: (1) A valid email address and mobile phone number; (2) Your real name or the name of your organization; (3) Identity documents and KYC data; (4) Other information necessary for compliance and risk-control purposes (collectively, “Registration Data”).
You must ensure that your Registration Data is true, accurate, complete, and kept up to date. You are solely responsible for any losses or adverse consequences caused by false, incomplete, or outdated information.
4.2 Scope of Account Usage
Subject to your compliance with this Agreement, you may use your Account to access including but not limited to the following functions (as actually made available):
Viewing aggregated market data, order books, candlestick charts, funding rates, on-chain data, and other information provided by BitFrog;
Submitting and managing trading instructions on third-party exchanges/on-chain protocols via APIs or other authorization mechanisms;
Using live trading, copy-trading, strategy signals, and other automated execution tools;
Using alerts, notifications, Webhook pushes, and other messaging services;
Using value-added services such as membership, rebates, margin funding, funding products, where you have specifically activated such functions;
Reviewing your order execution results, reports, rebate records, and other statistics;
Participating in events, campaigns, tasks, or marketing programs organized by BitFrog.
Except for assets that are explicitly custodized within the Platform, the majority of your funds remain under the custody of your linked exchange accounts or blockchain wallets, and are settled and controlled by the relevant third-party platforms or protocols. BitFrog merely issues instructions on your behalf and displays results returned from those third parties.
4.3 Account Security
You are responsible for keeping your Login Information and all related sensitive data (including but not limited to API keys, private keys, seed phrases) secure and confidential.
If you discover any unauthorized access, abnormal activity, or other security issues involving your Account or APIs, you must promptly notify us via the channels provided by the Platform and take immediate steps to change your password, revoke API authorizations, reset keys, etc.
Before you properly notify us and until we reasonably process your request, any operations and consequences resulting from unauthorized access due to your failure to safeguard your Login Information, device compromise, phishing, or similar attacks shall be solely borne by you.
4.4 Account Suspension, Restriction, and Closure
We may, within a reasonable scope, take measures including but not limited to function freezing, service suspension, login restriction, or account closure and, where appropriate, report to relevant authorities in any of the following situations:
Where necessary to protect the legitimate rights, interests, or reputation of the Platform or other users;
Where your Account or activities are involved in investigations, litigation, administrative proceedings, or major compliance risks;
Where you fall under a restricted jurisdiction or violate export control or sanctions requirements;
Where you provide false, expired, invalid, or suspicious identity information or Registration Data;
Where you abuse Platform features to conduct any form of money laundering, fraud, market manipulation, malicious arbitrage, or technical attacks;
Where you seriously breach this Agreement, any specific agreement, or applicable laws and regulations.
In cases of suspected violations or illegal activities, BitFrog may, to the extent reasonably necessary, freeze or preserve information and assets that are custodized within the Platform and, to the extent permitted by law, shall not be liable for any losses incurred by you as a result.
5.1 General Provisions
For trades executed via BitFrog (such as API orders, strategy-based orders, copy-trading), the digital assets involved are typically held in your linked exchange accounts or blockchain wallets, not directly by BitFrog.
In the following circumstances, you may have a “Platform balance” or “custodized assets” within BitFrog: (1) Rebates earned from trading; (2) Balances formed after membership/subscription payments; (3) Funds allocated under specific agreements, such as margin funding or funding products; (4) Rewards, airdrops, subsidies, or similar incentives.
In such scenarios, we act as a service provider and hold relevant digital assets in custody on your behalf, using or transferring them strictly in accordance with agreed purposes.
Unless required by law or regulatory authorities, or otherwise provided under this Agreement or specific agreements, we will not use your custodized assets for external lending, pledging, guarantees, or any other purposes beyond the agreed scope of services.
5.2 Deposits, Withdrawals, and Network Fees (for Platform-Held Assets)
If certain services (such as margin funding, funding products, membership top-up) require you to deposit digital assets to a designated address of BitFrog, the applicable on-chain transaction fees (gas / miner fees) shall be borne by you or the transaction initiator.
Withdrawals from your Platform balance to your own addresses or exchange accounts may also incur network fees, which are determined by the applicable blockchain network and indicated in the system interface.
Once a transaction is broadcast to the blockchain network, it is generally irreversible. You bear all risks arising from errors such as incorrect address entry, insufficient network fees, or network congestion.
You understand and agree that: (1) BitFrog and third-party exchanges, wallet providers, and on-chain protocols are independent entities; (2) BitFrog has no control over the system stability, order matching rules, margin systems, liquidation mechanisms, or KYC/risk policies of such third parties; (3) When you use these third-party services via BitFrog, you remain subject to those platforms’ or protocols’ terms of use and policies.
If any abnormal execution, delay, failure, or loss occurs as a result of third-party platform or protocol failures, policy changes, API adjustments, or similar reasons, BitFrog, to the maximum extent permitted by law, shall not be liable for such losses, although we may reasonably assist you within our capabilities.
For blockchain protocol upgrades, forks, parameter changes (including but not limited to hard forks, merges, token swaps), BitFrog is not responsible for deciding whether and how such events occur and shall not be liable for any price volatility, inaccessibility, or other consequences arising therefrom.
BitFrog may charge you the following fees, including but not limited to: (1) Membership and subscription fees; (2) Strategy/signal usage fees and revenue shares; (3) Interest or management fees related to margin funding (where applicable); (4) Management fees or early redemption fees for funding products (where applicable); (5) Service fees associated with alerts, SMS, phone calls, Webhooks, and similar services; (6) Any other fees clearly indicated on product pages, campaign rules, or specific agreements.
For transactions executed via BitFrog on third-party exchanges, exchange trading fees are charged directly by the respective exchanges at their own rates. Where BitFrog and an exchange have a rebate or multi-tier rebate arrangement, the rebate amount or rate granted to you is subject to the information displayed on BitFrog or in specific activity rules.
BitFrog reserves the right to reasonably adjust fee schedules based on business realities or market changes and will provide notice via in-app announcements, product pages, or other appropriate means.
BitFrog will establish and maintain KYC (Know Your Customer), AML (Anti-Money Laundering), and CFT (Counter-Terrorist Financing) policies in accordance with applicable laws, regulations, and partner requirements.
You agree that BitFrog may, before providing certain services (especially those involving movement of funds such as margin funding, funding products, and rebate withdrawals), require you to submit Identity Information, including but not limited to name, address, government-issued ID, corporate registration documents, ownership structure, etc., and may request additional documentation or video verification as necessary.
BitFrog may monitor your activity on the Platform (including but not limited to transaction patterns, fund flows, device fingerprints, IP addresses) to identify suspicious transactions for compliance purposes.
If BitFrog reasonably suspects that you are involved in money laundering, terrorist financing, fraud, or other illegal activities, BitFrog may, within a necessary scope, freeze or delay operations, refuse to process certain requests, and/or report to competent authorities without prior notice.
BitFrog will retain necessary identity and transaction records for the period required by applicable laws.
All Intellectual Property related to the BitFrog Platform, including but not limited to names, trademarks, logos, UI/UX designs, icons, graphics, page layouts, text, source code, data models, databases, documentation, videos, audio, and marketing materials, belongs to BitFrog or its affiliates.
Without BitFrog’s prior written consent, you may not copy, distribute, modify, create derivative works from, sell, or otherwise exploit such Intellectual Property for commercial purposes.
Content you publish on the Platform (including but not limited to comments, strategy descriptions, nicknames, avatars, custom text), to the extent not involving personal privacy, is licensed to BitFrog on a non-exclusive, worldwide, royalty-free, sublicensable, and transferable basis, and may be used by BitFrog for product promotion, display, or case studies.
You must not unlawfully use or dispose of the Intellectual Property of BitFrog or any third party, nor may you authorize other websites or media to use such Intellectual Property in any manner without proper authorization.
You agree that, in using BitFrog services, you will not engage in any of the following:
Violating any applicable laws, regulations, or regulatory policies;
Using BitFrog to circumvent risk controls, restrictions, or compliance requirements of exchanges or on-chain protocols;
Attacking the Platform using technical means, scanning ports, flooding interfaces, or scraping data via unauthorized crawlers;
Defaming, slandering, or maliciously harming the reputation of BitFrog or its partners;
Using BitFrog to organize or facilitate pyramid schemes, fraud, Ponzi schemes, illegal fundraising, or similar activities;
Interfering with or attempting to interfere with the normal operation of BitFrog services in any manner;
Any other activities that BitFrog reasonably deems improper or of significant risk.
In case of any violation, BitFrog may, depending on the severity, take measures including but not limited to warnings, functional restrictions, account suspension, or termination of cooperation, and may demand that you compensate BitFrog for all losses incurred thereby.
To the maximum extent permitted by law, BitFrog shall not be liable for any direct or indirect losses arising from any of the following circumstances, including but not limited to: (1) Asset losses caused by market volatility or drastic price changes; (2) System outages, API errors, order-matching failures, or forced liquidations on third-party exchanges or protocols; (3) Network congestion, disconnections, hacking incidents, viruses, malware, or other security events; (4) Losses of Accounts or assets resulting from your device failures, operational errors, or failure to keep Login Information confidential; (5) Opportunity loss resulting from BitFrog’s actions taken to comply with applicable laws, regulations, or regulatory requirements (such as freezing, delaying, or refusing to process certain requests); (6) Any other losses that cannot reasonably be attributed to BitFrog.
In any event, if BitFrog is held liable to you under applicable law, the total aggregate liability of BitFrog to you shall be limited to the total amount of service fees you actually paid to BitFrog during the three (3) months immediately preceding the event giving rise to such liability (excluding any trading volume or fees paid to third-party exchanges).
You agree to indemnify and hold harmless BitFrog, its affiliates, employees, and partners from and against any claims, administrative penalties, damages, or losses (including but not limited to reasonable attorneys’ fees, notarial fees, travel expenses, and investigation costs) arising from your violation of this Agreement, violation of laws or regulations, or infringement of third-party rights.
BitFrog may terminate the provision of some or all services to you and deem this Agreement terminated with respect to you in any of the following circumstances: (1) You voluntarily close or delete your Account; (2) You seriously breach this Agreement or any specific agreement; (3) You are located in a restricted jurisdiction or placed on a sanctions list; (4) BitFrog decides to cease all or part of its operations in a certain jurisdiction.
Termination of this Agreement shall not affect any obligations and liabilities that have arisen prior to the termination date.
For assets held in custody within BitFrog prior to termination, BitFrog will, to the extent permitted by law, reasonably assist you in disposing of such assets. However, if disposal is delayed or prevented by judicial freezes, regulatory investigations, or compliance restrictions, BitFrog shall not be deemed in breach for such delays or restrictions.
Notices and announcements from BitFrog to you may be delivered via in-app messages, app push notifications, pop-up windows, email, website announcements, or any one or more of these methods, and shall be deemed delivered upon issuance.
You are responsible for promptly reviewing such notices and announcements. BitFrog shall not be liable for any loss you may suffer due to your failure to read such information in a timely manner.
BitFrog will collect, use, and protect your personal data in accordance with the Privacy Policy and applicable data protection laws.
Where permitted by law or required by regulators, BitFrog may provide necessary information to partners (such as exchanges), clearing institutions, compliance agencies, or regulatory authorities, as further described in the Privacy Policy.
You undertake not to violate any applicable export control, economic sanctions, anti-terrorism, or other restrictive laws and regulations when using BitFrog services.
If you are on any sanctions list, are considered high-risk in relation to terrorism financing, or are located in a comprehensively sanctioned country/region, BitFrog may immediately suspend or terminate all services to you and cooperate with regulatory authorities as required.
The conclusion, performance, interpretation, and dispute resolution of this Agreement shall be governed by the laws of the jurisdiction in which the BitFrog operating entity is registered (excluding conflict-of-laws rules).
Any dispute arising out of or in connection with this Agreement or your use of BitFrog services shall first be resolved through friendly negotiation. If negotiation fails, either party may submit the dispute to a court or arbitration institution with jurisdiction in the domicile of the BitFrog operating entity.
Severability: If any provision of this Agreement is held invalid or unenforceable by a court or authority of competent jurisdiction, the remaining provisions shall remain in full force and effect.
Amendments and Updates: BitFrog reserves the right to modify or update this Agreement in light of business development and changes in laws and regulations, and will publish such amendments via Platform announcements or other reasonable means. Upon publication, the updated Agreement shall take effect immediately. Your continued use of the services shall be deemed acceptance of the updated terms.
No Waiver: Any failure or delay by either party in exercising any right under this Agreement shall not constitute a waiver of such right, nor shall it prejudice the exercise of such right in the future.
Language: This Agreement is made in Chinese. If BitFrog provides translations in other languages, such translations are for convenience only. In the event of any inconsistency between the Chinese version and a translated version, the Chinese version shall prevail.
By clicking “Agree”, “Register”, “Next”, or by using any service provided by the BitFrog platform, you acknowledge that you have carefully read, fully understood, and agree to be bound by all terms and conditions of this Agreement.
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